Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer’s personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today’s post is with Mille K, who volunteers in the Support Committee.

How does what you do as a volunteer fit into what the OTW does?

So, as the blurb said, I’m a volunteer for the OTW’s Support branch, which I’ve been doing since May 2024! I’m sure other Support volunteers have explained this far more eloquently in the past, but we basically help users with a wide variety of things. If you want to ask how to change your password, we’re the people to ask. If you run into some kind of error, shoot us a message. If a work has been tagged with the wrong language, that’s also us! Basically, we help the OTW-machine run smoothly.

What is a typical week like for you as a volunteer?
Personally, that depends from week to week! We don’t send out responses to users until another volunteer has read it over and given it the go-ahead (known as betaing), so some weeks I get a lot of my own tickets done, other weeks I prefer focusing on betaing for others! I like to work while I’m drinking something and listening to music, just to make it a bit more cozy. (My music of choice is Citypop and soundtracks to anime and games!)

What made you decide to volunteer?
To put it very simply, AO3/the OTW has done so much for me, and I wanted to give back. It’s been amazing for my personal growth to have a place to meet like-minded people, to post my works to, to read works that have moved me in some form… and then to get to help it run is an amazing experience!

What has been your biggest challenge doing work for the OTW?
Probably having to learn so many new things, like how to use all of our tools, or all of the internal phrasing. It’s definitely been challenging to pick all of that up, but it’s also been super fun, and everyone else has been incredible so far!

What fannish things do you like to do?
I mainly read and write fanfic! I also enjoy art immensely, although I can’t for the life of me make it myself. I also participate in online events from time to time, such as bangs, fests, exchanges, and online cons!

Now that our volunteer’s said five things about what they do, it’s your turn to ask one more thing! Feel free to ask about their work in the comments. Or if you’d like, you can check out earlier Five Things posts.