OTW Spotlight on Support

Changes to Support and Policy & Abuse Responsibilities

In order to better balance the workloads of our Support and Policy & Abuse committees, we are making some changes to who is responsible for which kinds of requests.

Policy & Abuse will continue to address Terms of Service violations, and Support will continue to answer questions on how to use the site and address bug reports, as always. But there are some cases which Policy & Abuse have previously been handling, and which will now be handled by Support. These are:

  • Loss of access to an account (for example, if you no longer remember or have access to the email address you used to set up your account in order to receive a password reset)
  • Questions and problems concerning orphaned works
  • Works labeled with an incorrect language

If you need to report one of these issues, please contact Support. If you direct a report of any kind to the wrong department, it’s okay! We’ll either transfer the report directly, or ask you to resubmit it to the correct team.

We hope these changes will be helpful by allowing our Policy & Abuse team members to devote more of their time and energy to other issues!

The Archive of Our Own Reaches Seven Million Fanworks!

The OTW is thrilled to announce that AO3 has reached seven million fanworks! That averages out to around 1700 fanworks a day since AO3 first went online on November 14, 2009. AO3 hit its first million fanworks only seven years ago, on February 15, 2014, and since then it’s grown exponentially, hitting three million fanworks on April 28, 2017, and five million fanworks on July 20, 2019.

AO3 also recently hit three million registered users on November 26, 2020.

We could not be more grateful for all the users and creators who make this possible. Thank you for sharing all of your wonderful fanworks with us!

Three Million Registered Users on AO3

The Archive of Our Own Reaches Three Million Registered Users!

The Organization of Transformative Works is pleased to announce that the Archive of Our Own has now passed 3 million registered users!

After opening to members of the public on November 14th, 2009, AO3 has seen rapid growth. We hit 1 million registered users four years ago on October 31, 2016 and 2 million registered users just over a year ago on July 17, 2019. We could not be more thrilled to have hit this new record.

We absolutely could not have done this without all of you, our users, both registered and unregistered alike, and we cannot thank you enough for helping us to achieve this mind-blowing milestone. Read More