Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer’s personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today’s post is with Paula, who volunteers as a staffer in AO3’s Support Committee.
How does what you do as a volunteer fit into what the OTW does?
I’m Support Staff and a tag wrangler. As a Tag Wrangler, I wrangle tags. I make sure you can find your MPREG and Fluff. We’ve had plenty of awesome tag wranglers explain it better than I ever could so, I’ll skip to my other role. As Support staff, I help people who use the site to…well…use the site LOL. When you contact Support about not being able to get your account set up, that’s me. When your work doesn’t post with the correct date or is acting otherwise wonky? I’m your girl.
We also do quite a bit of bug hunting. When someone reports a weird site behavior we’re on the job. We help our Accessibility, Design, & Technology Committee figure out if it’s a problem with the site, a browser issue, or just a one-time gremlin we can’t track down. We also look for trends in what’s being reported so that we can let the people who need to know that there’s a problem, know that, well, there’s a problem.