OTW Spotlight on Support

Changes to Support and Policy & Abuse Responsibilities

In order to better balance the workloads of our Support and Policy & Abuse committees, we are making some changes to who is responsible for which kinds of requests.

Policy & Abuse will continue to address Terms of Service violations, and Support will continue to answer questions on how to use the site and address bug reports, as always. But there are some cases which Policy & Abuse have previously been handling, and which will now be handled by Support. These are:

  • Loss of access to an account (for example, if you no longer remember or have access to the email address you used to set up your account in order to receive a password reset)
  • Questions and problems concerning orphaned works
  • Works labeled with an incorrect language

If you need to report one of these issues, please contact Support. If you direct a report of any kind to the wrong department, it’s okay! We’ll either transfer the report directly, or ask you to resubmit it to the correct team.

We hope these changes will be helpful by allowing our Policy & Abuse team members to devote more of their time and energy to other issues!

Five Things an OTW Volunteer Said

Five Things Paula Said

Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer’s personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today’s post is with Paula, who volunteers as a staffer in AO3’s Support Committee.

How does what you do as a volunteer fit into what the OTW does?

I’m Support Staff and a tag wrangler. As a Tag Wrangler, I wrangle tags. I make sure you can find your MPREG and Fluff. We’ve had plenty of awesome tag wranglers explain it better than I ever could so, I’ll skip to my other role. As Support staff, I help people who use the site to…well…use the site LOL. When you contact Support about not being able to get your account set up, that’s me. When your work doesn’t post with the correct date or is acting otherwise wonky? I’m your girl.

We also do quite a bit of bug hunting. When someone reports a weird site behavior we’re on the job. We help our Accessibility, Design, & Technology Committee figure out if it’s a problem with the site, a browser issue, or just a one-time gremlin we can’t track down. We also look for trends in what’s being reported so that we can let the people who need to know that there’s a problem, know that, well, there’s a problem.

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A close-up of Rosie the Riveter's arm with an OTW logo on it and the words 'OTW Recruitment'

The OTW is Recruiting for Support Staff and Translation News Volunteers

Would you like to help your fellow fans use the AO3? Would you like to help translate OTW/AO3 news posts? The Organization for Transformative Works is recruiting!

We’re excited to announce the opening of applications for:

  • Support Staff – closing 08 April 2020 at 23:59 UTC
  • Translation News Volunteer – closing 08 April 2020 at 23:59 UTC

We have included more information on each role below. Open roles and applications will always be available at the volunteering page. If you don’t see a role that fits with your skills and interests now, keep an eye on the listings. We plan to put up new applications every few weeks, and we will also publicize new roles as they become available.

All applications generate a confirmation page and an auto-reply to your e-mail address. We encourage you to read the confirmation page and to whitelist our email address in your e-mail client. If you do not receive the auto-reply within 24 hours, please check your spam filters and then contact us.

If you have questions regarding volunteering for the OTW, check out our Volunteering FAQ.

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