Posts in Support Committee

Five Things petricores Said

Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer’s personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today’s post is with petricores, who works as a Support volunteer. How does what you do as a volunteer fit into what the OTW does? I volunteer with the AO3 Support Committee, which is the team responsible for handling feedback and requests for technical assistance from AO3 users. In a nutshell, we answer a lot of questions and requests sent by users… Read more

The OTW is Recruiting for Development & Membership Volunteers & Graphic Designers, Support Volunteers (Regular & Spanish), News Translators, and TWC Assistant Editors

Do you have skills in fundraising, customer service or graphic design? Would you like to help your fellow fans use the AO3? Are you fluent in Spanish or another language? Are you a fan studies scholar (senior PhD student or early career post-PhD)? The Organization for Transformative Works is recruiting! We’re excited to announce the opening of applications for: Development & Membership Graphic Designer – closing 24 May 2023 at 23:59 UTC or after 30 applications Development & Membership Volunteer- closing 24 May 2023 at 23:59 UTC or after 30 applications Support Volunteer – closing 24 May 2023 at 23:59 UTC or after 30 applications… Read more

Five Things Sammie Louise Said

Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer’s personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today’s post is with Sammie Louise, who volunteers as an AO3 Documentation chair and Support volunteer. How does what you do as a volunteer fit into what the OTW does? My current volunteer roles are chair of the AO3 Documentation Committee and AO3 Support Committee volunteer. So what I do primarily is help people understand how to use the AO3 site and… Read more

Further Changes to Support and Policy & Abuse Responsibilities

As we continue to work on better balancing the responsibilities of our Support and Policy & Abuse committees, we are shifting two further types of issues from Policy & Abuse to Support’s mandate: Fannish Next-of-Kin This is an option we offer that allows a designated person to manage your account if you die or become incapacitated. To learn more about the Fannish Next-of-Kin program, you can read our TOS FAQ on the subject. Please note that if you have a currently-in-process Fannish Next-of-Kin request, our Policy & Abuse team will complete the ones that they have already received. Going forward, if you wish to set… Read more

Five Things V Snow Said

Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer’s personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today’s post is with V Snow, who volunteers on our Support Committee. How does what you do as a volunteer fit into what the OTW does? I volunteer for AO3 Support. We are the team users can contact if they are having technical issues with the Archive. We deal with a very wide range of issues, but a lot of it is… Read more