Posts in Support Committee
Further Changes to Support and Policy & Abuse Responsibilities
As we continue to work on better balancing the responsibilities of our Support and Policy & Abuse committees, we are shifting two further types of issues from Policy & Abuse to Support’s mandate: Fannish Next-of-Kin This is an option we offer that allows a designated person to manage your account if you die or become incapacitated. To learn more about the Fannish Next-of-Kin program, you can read our TOS FAQ on the subject. Please note that if you have a currently-in-process Fannish Next-of-Kin request, our Policy & Abuse team will complete the ones that they have already received. Going forward, if you wish to set… Read more
Five Things V Snow Said
Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer’s personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today’s post is with V Snow, who volunteers on our Support Committee. How does what you do as a volunteer fit into what the OTW does? I volunteer for AO3 Support. We are the team users can contact if they are having technical issues with the Archive. We deal with a very wide range of issues, but a lot of it is… Read more
The OTW is Recruiting for Support Volunteers, Strategic Planning Volunteers, News Translation Volunteers, and TWC Review Editors
Would you like to help your fellow fans use the AO3? Are you fluent in Spanish or Russian? Do you have experience with organizational governance? Would you like to help translate OTW/AO3 news posts? Are you a fan studies academic? The Organization for Transformative Works is recruiting! We’re excited to announce the opening of applications for: Support Volunteer – closing 20 April 2022 at 23:59 UTC or after 50 applications are received Strategic Planning Volunteer – closing 20 April 2022 at 23:59 UTC News Translation Volunteer – closing 20 April 2022 at 23:59 UTC TWC Review Editor – closing 20 April 2022 at 23:59 UTC… Read more
Changes to Support and Policy & Abuse Responsibilities
In order to better balance the workloads of our Support and Policy & Abuse committees, we are making some changes to who is responsible for which kinds of requests. Policy & Abuse will continue to address Terms of Service violations, and Support will continue to answer questions on how to use the site and address bug reports, as always. But there are some cases which Policy & Abuse have previously been handling, and which will now be handled by Support. These are: Loss of access to an account (for example, if you no longer remember or have access to the email address you used to… Read more
Five Things Paula Said
Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer’s personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today’s post is with Paula, who volunteers as a staffer in AO3’s Support Committee. How does what you do as a volunteer fit into what the OTW does? I’m Support Staff and a tag wrangler. As a Tag Wrangler, I wrangle tags. I make sure you can find your MPREG and Fluff. We’ve had plenty of awesome tag wranglers explain it better… Read more