Application: Internal Complaint and Conflict Resolution Volunteer

Position Title: Internal Complaint and Conflict Resolution Volunteer

Organization name: Organization for Transformative Works

Committee: Volunteers & Recruiting Committee Internal Complaint and Conflict Resolution Subcommittee

Reports to: Internal Complaint and Conflict Resolution Lead

Time Requirements: 5 hours/week (flexibility is allowed, as long as volunteers stay engaged)

Exclusions:

  • Must not hold a position on any other committee of the Organization for Transformative Works, outside of Volunteers & Recruiting, at the time of induction
  • Must not hold a seat on the Board of Directors

Term: 1 year (including a 2-week mandatory break at the time of the volunteer’s choice, and a 2-week break for the entire subcommittee at the end of the calendar year, separate from any hiatuses)

Role overview: Internal Complaint and Conflict Resolution volunteers review, investigate, and adjudicate internal complaints filed for the entire organization; recommend corrective and preventive action plans and procedures for volunteers; review and manage the appeals process for complaints; mediate between parties in conflict and serve as a neutral party for personnel-related issues; and moderate open cross-committee and social cross-committee channels on the OTW chat platform.

Key Responsibilities:

  • Investigate, mediate, review, and adjudicate cases in accordance with the relevant processes, including:
    • Misconduct reports.
    • Interpersonal conflicts.
    • Complaints.
    • Appeals.
  • Manage cases, updates and communication in a timely manner.
  • Assist committee chairs and leads in developing corrective action plans for their volunteers.
  • Maintain strict confidentiality and careful adherence to OTW and ICCR policies and procedures.
  • Collaborative Internal Complaint and Conflict Resolution work, including:
    • Development, implementation, and review of Internal Complaint and Conflict Resolution policies and procedures.
    • Review and maintenance of the Internal Complaint and Conflict Resolution system database.
    • Creation of resource materials, and conduction of audits.
    • Active participation in weekly subcommittee meetings & work parties.

Experience:

Experience related to one or more of the below is desirable:

  • Human resource management or volunteer management
  • Mediation or conflict resolution
  • Documentation writing and/or training
  • Formal email drafting

Attributes:

  • Integrity in upholding the Internal Complaint and Conflict Resolution Confidentiality Agreement.
  • Impartiality, adaptability, and a commitment to fostering diversity.
  • Commitment to team building and case collaboration.
  • Ability to take initiative, particularly in claiming and completing cases and carrying out the subcommittee’s work.
  • Organization and long-term planning skills.
  • Analysis, problem-solving, and critical thinking skills.
  • Ability to communicate calmly, concisely, effectively, and in an empathetic and conciliatory manner with a variety of audiences.
  • Ability to adapt to new software and procedures quickly.
  • Emotional resilience.
  • Consistent availability.

Training requirements:

  • Internal Complaint and Conflict Resolution volunteers will be trained in all required tools, skills, and tasks as detailed in the VolCom Internal Complaint and Conflict Resolution Subcommittee Volunteer Training Plan.