Application: Fanlore Social Media Moderator Volunteer

Position Title: Fanlore Committee Social Media Moderator

Organization name: Organization for Transformative Works

Committee/Workgroup: Fanlore Committee

Reports to: Fanlore Committee Chair

Time Requirements: 3-4 hours per week

Term: 1 year

Role Overview: Social Media Moderators are responsible for collecting content for a specific Fanlore social media account, engaging followers, and monitoring replies to social engagement posts and official news on that account.

Key Responsibilities:

  • Curate content for the social media platform in line with Fanlore’s scope and purpose.
  • Maintain awareness of discussions on the platform relevant to Fanlore.
  • Follow committee guidelines on site content and interaction with users.
  • Deliver timely responses to user inquiries as submitted through the platform.
  • Engage regularly with followers (as appropriate to the platform).
  • Attend meetings and participate in discussions outside of meeting times via email and chat to advance the committee’s projects and activities.
  • Communicate with fellow volunteers with regards to the status of the Fanlore social media account.
  • Communicate with Fanlore chairs with regards to availability, progress on tasks, and any issues that arise that may impact committee work.

Experience:

  • Experience with blogging and social media required; experience in public relations or customer service preferred
  • Prior Fanlore editing experience not required

Skills and Attributes:

  • English fluency
  • Ability to work independently on tasks
  • Familiarity with a social media platform Fanlore uses such as Twitter or Tumblr required; knowledge of best practices or experience in social media from an organizational perspective preferred
  • Strong communication skills, with an understanding and awareness of social media trends
  • Commitment to diversity in content development

Training Requirements:

New Fanlore volunteers will be provided information and training by the Fanlore Chair(s) in each of the following areas:

  • Social media policy guidelines and how-to for the specific site being moderated
  • Fanlore Committee internal documentation
  • Fanlore Committee software tools
  • Fanlore Committee social media scheduled post workflow