Learn about the Posting and Editing form on AO3!

banner by caitie of chat-related words and emoticons in chat bubbles'

AO3 Support staffers are the people who receive your tickets through the Support and Feedback form and try to respond as soon as possible to register your feature suggestion, pass your bug report on to our coders, or do their best to help you out with a problem. However, when it comes to explaining how to do things or why something doesn’t seem to be working right, the formal back-and-forth emails of a Support request aren’t always ideal.

So Support will be holding an Open Chat session in our public chat room.

Unlike previous Open Chats, we’re trying a new thing this year. This chat will be focused on the Posting and Editing forms! We’ll have a walkthrough of tricks, methods, and known issues when adding your fannish creation to the Archive. Want some suggestions on how to add comments and notes beyond what the tags field will allow? Have a translation, or remix, or other creation inspired by an existing work? Are you posting to a challenge but never get it to work quite right? Are you wanting to post a work in a different language? Come find out how! (We’ll still have a few staffers around to answer some general questions, too.)

We’ll be available on Sunday, June 7, 16:00 UTC to 18:00 UTC (what time is that in my timezone?). If you can’t make it to this one, keep an eye out for future chat announcements.

If you’re having a problem using the Archive, want help trying something new, or would like an explanation of one of our features, please drop in and talk to us in person!

Some guidelines from Support, just to keep things running smoothly

As Support, our function is to help users with bugs and issues, and pass reports on to our Coders and Systems team, who actually keep the place running. This means that policy questions are way over our capacity. So, if you have questions or comments about AO3 or OTW policies, good or bad, Support Chat isn’t the right place for them. If you do want to talk to someone about policy issues, we can direct you to the appropriate admin post or contact address so you can leave feedback directly for the people dealing with the area of your concern.

Additionally, if a question looks like it might violate a user’s privacy to answer (if it needs an email address or other personal information, for example) we may not be willing to work with it in chat. In those cases, we’ll redirect a user to the Support Form so we can communicate via email.

We’d be happy to help you with any questions, and anything else you’re having trouble doing or would like to try doing with the Archive. And if you miss us and have any questions, you can always send us a ticket!

Announcement, Archive of Our Own
  1. Its_Always_1895 commented:

    I have not been able to access my subscriptions for some time. Every time I try it informs me there has been an error, you have been informed, and it will be fixed shortly. I took it at face value, but months have gone by with no change. If there’s still a bug you’re working on, than please don’t take this as criticism, but I’m worried its just me or that you’re not being informed at all

    Thank you for your time and this wonderful site.

  2. Kiri Van Santen commented:

    Hi Its_Always_1895! I’m sorry to hear that you’re having trouble with AO3, and thank you for letting us know. Can you please use the contact Support so that they can get your AO3 info? They should be able to help you diagnose the problem.


    Kiri Van Santen, Communications Co-chair