Have Questions about AO3?

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The Archive of Our Own has a number of social media accounts to keep you informed. However, with all the different channels available these days, it can be hard to know where to turn. Here’s a brief summary of the official AO3 channels and what you can expect from each.

Need help?

For questions or comments about the Archive, please contact us via the AO3 support form, which provides a direct line to our Support staff. The link can also be found at the bottom of all AO3 pages, under “Technical Support and Feedback”.

Although we have made an effort to respond to people contacting us through the AO3’s social media accounts in the past, there are numerous problems with doing so. Some channels limit us in how much information we can put into a reply, and others are too public to share sensitive account data. As a result, we’ll be concentrating all our support efforts on the official contact form.

Support is able to assist users in multiple languages, thanks to help from our Translation committee! You can send your questions in العربية, Bahasa Indonesia, català, čeština, dansk, Deutsch, English, español, français, 한국어, italiano, magyar, Nederlands, polski, português brasileiro, português europeu, Русский, suomi, svenska, and 中文.

Please keep in mind that our Support team is staffed entirely by volunteers, so response times can vary. If you’ve included an email address in your message, they will get back to you!

Stay informed!

If you don’t have questions and would just like to keep up with the latest Archive news, you can follow us on Twitter and Tumblr:

  • @AO3_Status provides real-time status updates about downtime and other site issues.
  • @ao3org and the AO3 News Tumblr share the latest Archive news, including information about site changes.
  • @AO3_wranglers tweets the latest updates about changes to Archive tags.

(You can also stay up-to-date with our sister projects and our parent organization, the Organization for Transformative Works, through the OTW’s other accounts.)

  1. tanwuu commented:

    hey so yeah im kinda new to archiveofourown, i was wondering how should i know if someone updated in one of my subscriptions and what is the bookmark for?

    • Janita Burgess commented:

      Hi, tanwuu!

      Welcome to AO3! By default, you should receive e-mail notifications about updates to the works/users you’re subscribed to. You’ll get these at most once per day, but only on days when updates have been made. Be sure to check your spam folder to see if any wound up there.

      Bookmarks are saved links. They’re not for reminding you where you left off reading a fanfic (sorry), but rather they’re for saving things you want to find again. You can add your own notes and tags to bookmarks, too.

      You can find more information on these topics and other AO3-related things in the AO3 FAQ.