OTW Spotlight on Support

Changes to Support and Policy & Abuse Responsibilities

In order to better balance the workloads of our Support and Policy & Abuse committees, we are making some changes to who is responsible for which kinds of requests.

Policy & Abuse will continue to address Terms of Service violations, and Support will continue to answer questions on how to use the site and address bug reports, as always. But there are some cases which Policy & Abuse have previously been handling, and which will now be handled by Support. These are:

  • Loss of access to an account (for example, if you no longer remember or have access to the email address you used to set up your account in order to receive a password reset)
  • Questions and problems concerning orphaned works
  • Works labeled with an incorrect language

If you need to report one of these issues, please contact Support. If you direct a report of any kind to the wrong department, it’s okay! We’ll either transfer the report directly, or ask you to resubmit it to the correct team.

We hope these changes will be helpful by allowing our Policy & Abuse team members to devote more of their time and energy to other issues!

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