Every month or so the OTW will be doing a Q&A with one of its volunteers about their experiences in the organization. The posts express each volunteer’s personal views and do not necessarily reflect the views of the OTW or constitute OTW policy. Today’s post is with Nary, who volunteers as a Support staffer and Tag Wrangler.
How does what you do as a volunteer fit into what the OTW does?
I volunteer as part of the AO3 Support team, which means that I handle questions that come in about the site and how it works, requests for new features, and problems when something is broken or not working the expected way.
The Support team works closely with many other committees — Tag Wrangling when there’s a problem with a tag; AD&T when there are issues with the site’s performance, when bugs are found and fixed, and when new features are being developed; Abuse when addressing issues that fall under the Archive’s Terms of Service; Documentation in order to help clarify the wording of the FAQs or other instructions on the site; Testing when we are trying to duplicate an issue a user is reporting; and Translation to handle requests for support that use languages apart from those spoken by members of the Support team.