Position Title: Fanlore Committee Staff
Reports to: Fanlore Committee Chair
Time Requirements: 5-7 hours per week
Term: 1 year
Role overview: Fanlore Committee staff are responsible for handling the requests for assistance we receive from Fanlore users and for fielding complaints that come in about Fanlore content. Staffers answer, adjudicate and action these complaints, following Fanlore policies in rendering a decision, and working together with gardeners, Legal and other teams involved with Fanlore. Fanlore Committee staffers also help shape Fanlore policies, induct and assist gardeners in handling new and existing issues, compose and maintain tutorials to help with Fanlore editing and general Fanlore activity, and plan and implement ways to promote and improve Fanlore.
- Keep track of queries and complaints coming through on the Fanlore and gardener mailing lists and discuss and respond where appropriate.
- Communicate with Fanlore users to resolve conflicts and enforce Fanlore policies.
- Write and proofread external and internal documentation.
- Promote Fanlore and its user community.
- Plan activities, policies and various improvements for Fanlore, participating proactively and constructively in internal discussions.
- Attend meetings and participate in discussions outside of meeting times via email and chat to advance the committee’s projects and activities.
- Participate in discussions among Fanlore users on article talk pages in the wiki.
- Communicate with fellow staffers with regards to their progress on assigned tasks and projects.
- Communicate with Fanlore chairs with regards to availability, progress on tasks, and any issues that arise that may impact committee work.
Helpful, but not required:
- Experience with Fanlore as a user
- Experience with Fanlore editing
- Experience with MediaWiki, wiki structure and wiki templates
- Experience in writing help documentation
- Familiarity with “fair use” under United States copyright law
Skills and attributes:
- English fluency
- Interest in wikis, wiki editing and moderating discussions
- Interest and ability in writing and proofreading/copyediting help documentation
- Good communication (writing) skills
- Ability to work successfully in a highly collaborative environment while completing individual responsibilities.
- Willingness to learn about the OTW, Fanlore policies & procedures, and the platforms used by the OTW for internal and external communication.
- Ability to respond to users in a courteous and professional fashion under all circumstances.
- Ability to handle confidential information, especially with regard to privacy concerns.
Code of Conduct
The code of conduct outlines obligations of the Organization for Transformative Works staff and volunteers. The Code of Conduct assists with building a positive workplace culture based on our core values of collaboration, openness, respect, and empowerment.
The Code of Conduct applies to all board, staff, volunteers, and outside persons working in the OTW, and outlines guidelines for behavior within and between board, committees, subcommittees, workgroups, and volunteer pools.
Ethical conduct is not a passive process, but requires conscious choices and decisions, and the exercise of good judgement, consistent with the ethical values of the organization embodied in this code. The code is here to provide general guidelines, and cannot cover every potential situation. If you find yourself in a situation where proper conduct isn’t self-evident, please contact your Board liaison, chair, lead, or a member of the Volunteers & Recruiting Committee.
Responsibilities under the Code
The Organization for Transformative Works (OTW) expects all board, chairs, leads, staff, volunteers, and outside persons working in the OTW (collectively referred to as ‘personnel’) to adhere to the standards set out by the Code of Conduct.
All personnel working in the OTW must be given a copy of the Code of Conduct to read and sign on commencement of their work. Signing the Code indicates the signee agrees to abide by the Code of Conduct and the core values and principles it promotes. Chairs and leads must ensure that the personnel they supervise are aware of and understand their responsibilities under the Code.
The Board of Directors, chairs and leads have a responsibility to investigate alleged breaches of the Code promptly, and in a fair and reasonable manner. They need to assess the seriousness of any alleged breaches and depending on severity, offenders may be subject to conflict resolution, corrective action, or dismissal.
Organization for Transformative Works Core Values
We are an organization that believes in its people and is people centered.
- Our leaders are role models for our core values and they are accountable to each other and to the larger Organization to maintain and promote those values.
- We willingly work in teams to develop products, projects, and strategies that empower fandom.
- Our teams are strong because we acknowledge the diversity of skills and approaches each member brings to the organization.
- We encourage and recognize the efforts of each volunteer/staff member in the organization.
We want fandom, the larger general public, and each serving volunteer/staff member to have confidence in the OTW.
- We foster greater confidence and cooperation through open communication and transparency about our processes.
- Our performance is open to public scrutiny through user and personnel surveys.
- We welcome and use feedback as a tool to do better.
- We encourage members of the OTW, whether serving or not, to voice their ideas as well as their concerns by making it clear that speaking up is worthwhile and valued.
- We attempt to communicate clearly and with integrity.
We believe in consideration for all personnel and their ideas.
- We never lose sight of everyone’s right to be treated with dignity, compassion and respect.
- We listen to OTW members, the fandom community, and each other.
- We welcome new ideas and ways of doing things to improve our projects and our performance within individual committees, workgroups and volunteer pools.
- Each of us is responsible for the culture of the OTW.
- We have zero tolerance for bullying and no-one, no matter how senior, is exempt.
We want each person serving in the OTW to be able to view their work as a source of pride and personal development. To this end
- We encourage and support local decision making and innovation.
- We accept that with local decision making comes responsibility and accountability.
- We make best use of resources and experience to meet community expectations.
- While we seek direction from our leaders, we believe that everyone is empowered to make a difference in our organization.
- As individuals, we can improve OTW culture and performance by addressing issues that hold us back.
The Code of Conduct
- The OTW values custom and culture. Treat everyone with courtesy and respect and be sensitive to differences in backgrounds and approaches.
- Treat everyone within the organization in a way that promotes collaboration and a harmonious work environment.
- Strive to create an environment wherein each person serving in the OTW is empowered to create and develop their ideas.
- When appropriate, attempt to resolve differences, grievances or complaints with other members directly first, then through your committee chair or Volunteers & Recruiting in accordance with OTW policies, while recognizing that other members have their own perspectives and rights.
- The following behavior will not be tolerated, regardless of whether it is directed at fellow personnel, or a participant, donor, software user or anybody else:
- Verbal, physical, or visual harassment. Harassment is repeated, unwelcome and unsolicited behavior that is offensive, humiliating, intimidating or threatening. Harassment can include anything from aggressive behaviors to subtle intimidation, from overt ridicule and threats to sabotaging someone’s work or spreading rumors with the intent to cause harm.
- Actual or threatened violence.
- Discrimination based on race, color, ethnicity, national origin, age, ability, gender identity, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, status within fannish contexts or role within the OTW itself.
Organization Records and Communications
Personnel should use OTW communication tools in connection with all matters pertaining to the OTW. This helps personnel keep their OTW communications organized and accessible. Please refrain from contacting personnel through non-OTW tools or outside of official channels unless invited to do so, or with committee agreement that it is appropriate. Similarly, please use only OTW tools when communicating with users regarding official OTW matters. Please do not conduct official OTW business with users outside of the official tools, unless there is committee agreement that it is appropriate.
In the course of performing their duties, personnel may encounter private information about or provided by OTW staff members and volunteers. All OTW staff and volunteers are expected to uphold the standards of confidentiality required of them by their chosen committee, workgroup or volunteer pool. Outing another fan may result in immediate dismissal from the OTW. Avoid connecting any fannish persona, name used within the OTW, and/or legal name, without that person’s explicit permission.
Public statements about the OTW
Feel free to discuss your work in the OTW as you would any other job or hobby. Be respectful of confidential information and the ease with which miscommunication and misunderstandings can occur, especially on the internet.
- Never share information about personnel, financial, or legal matters that have not been officially revealed by the OTW.
- Be transparent when discussing the OTW; make it clear that you are OTW personnel, but speaking for yourself, not on behalf of the OTW. Official statements regarding OTW performance and policy will usually go through Communications and/or Legal committees.
- Please avoid talking about others’ projects unless they are already officially announced and under public discussion.
- If responding to a post about the OTW in someone else’s space (a blog, tumblr, twitter, etc. not your own), please be sensitive to the audience of that space, and try to avoid accidental trolling.
- If you’re participating in OTW under your legal name and don’t want it linked to your fannish identity, please exercise caution in the ways you choose to share that information.
OTW One Name Policy
The Organization for Transformative Works (OTW) asks that all staffers and volunteers use the same name in all places within organization-wide tools. To avoid confusion, we also require that the name for each staffer or volunteer be unique.
You can choose to use either your fannish name or your legal name for OTW purposes, but bear in mind that the name you choose will be how you are known for your work with the OTW. Furthermore, depending on the position(s) you hold, your name may be publicly used in some places to refer to you or your work. If you are not comfortable using your legal name in public spaces online, it is best to use your fannish name for OTW work. On the other hand, if you would like to cite your OTW work on your resume or otherwise link your OTW work to your legal name, it is best to choose your legal name.
If the name you choose has already been used by a current or former staffer or volunteer, we may ask you to modify your choice to make it unique.
If you are applying to be a Tag Wrangling volunteer, your desired OTW name may be different from your AO3 account name, but please be aware that your OTW name may be linked with your AO3 name in the course of your wrangling work.
Please click the headings above to expand the Code of Conduct and OTW Name Policy and read them before answering the questions.